Please note that cancellations have to be made within a maximum 24 hours of placing an order. For canceling your order, you will have to get in touch with our customer support executive by sending an email giving your order number.

In case we receive a cancellation e-mail and till that time the order has already been processed by us, the order cannot be cancelled. Andhrajyothy.com has complete right to decide whether an order has been processed or not.

The customer agrees not to dispute the decision made by Andhrajyothy.com and accept Andhrajyothy.com decision regarding the cancellation.

In case you cancel the order of perishable products, the cost of the product will have to be borne by you. In all other items, a cancellation fee of 10% will be charged to cover the credit card transaction cost, and balance 90% will be returned.

» How to I complete My incomplete order, as I have payment to be made?

Please click on My Account at the top of the site, enter your username, password and then please click on 'Order History' ---------->'Proceed to Pay' (in Status) to complete the payment.

» How do I return an item?

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that :

• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you.

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated timeframe as given below. No returns, replacements or refunds will be allowed after the order is processed, except for the reasons given above.

To get a replacement or return an item, email us your Order Number and the reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us.

We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

Our Return Policy

• In case of all non-perishable items (except for custom-made items), the request for return / replacement shall be submitted within 3 days of receipt of the items.
• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
• In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.

In case of perishable items or custom-made non-perishable items, neither Andhrajyothy.com nor our enabling partners will be able to accept any returns, replacement, or refunds of such items.

The delivery cities and towns depend on the product you are ordering. Each page has a link detailing the cities and towns serviced for that particular product. Cakes & Flowers have a limited delivery list (More than 75 Cities), but other gifts can be delivered to more than 1500 towns and cities in India.

» What Is The Lead-time For Delivery?

Orders from shopping.andhrajyothy.com are delivered quickly anywhere in the world, by courier through our logistics partners. Subject to the availability of stock, our minimum lead-time for shipping of any product is as follows:

• Within India: 3 - 4 working days
• International: 10 - 12 working days

However, different products may have different delivery lead-times depending upon the vendors or the place of shipment. Also, the delivery is not attempted on Sundays and public holidays, since there is no courier service available on these days.

» Are there any hidden costs such as delivery charges, taxes etc.?

Shipping charges are inclusive in the sales price for limited cities ONLY and there will be additional shipping charges for remote cities and towns. Based on the shipping address you select, if any additional shipping charges are applicable, it will reflect in your shopping cart while you check out before you make the payment. Octroi Charges and any other such entry tax would be collected from the consignee where applicable.

For International deliveries, all applicable charges for customs, etc. would be collected from the consignee as per actual.

» How do I know that delivery is complete?

An e-mail is sent to you informing that your order has been shipped / delivered along with the shipping details.

» Are the items delivered as per the display on the Web Pages?

There may be slight variation in the gifts especially in perishable items like cakes, chocolates and flowers. It will be similar to the pictures on the web; they will definitely match or exceed all the specifications in terms of weight, size, count and functionality.

Flowers specified in the arrangements shown may differ as per seasonal availability. If the flowers specified in the arrangements are not available, suitable alternatives will be used.

For other items like apparels, watches, hand-crafted items and custom-made items, there may be slight variations in the color shades, designs and shapes due to the intrinsic manner of the product and manufacturing process. However, in all cases, we shall strive to match or exceed the specifications given.

» What if you don't deliver or deliver late?

The ‘Preferred Delivery Date’ is a facility provided by Andhrajyothy.com to its users whereby you can specify the exact date on which you would like the gift to be delivered. We try to deliver on your specified date, but do not guarantee the same. If the order is placed well in advance of your preferred delivery date, there are very less chances of non-delivery or late delivery.

» What if you don't deliver or deliver late?

Delays may happen due to conditions or circumstances beyond our control, which may include situations arising out of strikes, fire, arson, riots, earthquake, floods etc.

The most common reason we have experienced is when the recipient of the gift is not at home, or due to an incorrect address or the address has changed. We cooperate with you to rectify this situation if it does occur.

Please note that our maximum liability is limited to the refund of the purchase price in case of non-delivery only, if the error is due to Andhrajyothy.com.